[et_pb_section admin_label=”section”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” text_line_height=”3em” custom_padding=”||3px|”]

FAQ

[/et_pb_text][et_pb_accordion admin_label=”Accordion” use_border_color=”off” border_color=”#ffffff” border_style=”solid” toggle_font_size=”16″ body_font_size=”14″] [et_pb_accordion_item title=”WHAT SERVICES DO YOU OFFER”]

Third Element Photography & Cinema is a full service wedding photography and cinema company. We specialize in all-inclusive wedding photography & cinema packages meaning we provide you with everything that you need and options to add on anything that you want. We offer full coverage for large multi-day destination weddings to small private ceremonies and everything in between. All of our photography & cinema packages are built with the heart of taking care of our clients. It is probably your first time getting married and you are trying to figure out what you need. We want to take care of you and, as such, we make sure that all of our packages are all-inclusive, with options to add on anything else that you want. Plain and simple. You are going to be taken care of and you wont have to worry. All of our packages start with the base of either two professional photographers or two professional cinematographers and full-day coverage. This means that you will never have to worry about having a student photographer, running out of time, etc. We have you covered.

In addition to wedding day services, we also offer engagement photography & cinematography and couples sessions.

[/et_pb_accordion_item][et_pb_accordion_item title=”WHEN WILL I GET MY PHOTOS & VIDEOS?”]

We love the instant gratification of digital technology! You can expect to see a few sneak peek images on the back of our cameras a few times during your wedding day and if you create an instagram #hashtag for your wedding we love using some magic to post a couple images during your reception! But, in an age of instant gratification, we know that good things take time and are always worth the wait. We often shoot a mixture of film and digital at weddings and we love the excitement of waiting for film scans to come back from our professional lab. We know that if we are this excited to see the film, that you are even more excited than we are when you get to see your images for the first time – but this takes time.

Photography galleries take up to 2 months.

Photography albums and products take an additional month after your final order is placed.

Cinema products take at least 4-6 months.

*All times are estimates and are based on volume around the time of your event. As always, we aim to be as quick as possible! We are as anxious as you are to see your final photos!

[/et_pb_accordion_item][et_pb_accordion_item title=”ARE MY PHOTOS SAFE?”]

One of the pillars that we have built Third Element Photography & Cinema on is industry leading professionalism and quality. This extends into every fiber of our business including image and file safety. All images are backed up in multiple locations from the moment they are captured, all the time.

During your wedding all photos are backed up automatically onto separate cards inside the camera. If one cards fails the other will keep your images safe. We use large cards so we rarely have to switch cards, minimizing the risk of a card becoming lost or stolen. After your wedding the cards are separated just in case one of the cases is stolen or lost, the other card will be safely hidden away.

Upon retiring to our office, your images are moved onto our work in progress computer for production, backed up again on a separate drive, once again on a self healing network drive, and finally once more on a cloud based offsite backup system. This all happens before the images are removed from the cards used for your wedding.

When production is finished your final edited jpegs will be backed up on our cloud based proofing system and accessible to you for 10 years! We do recommend that you ensure that you keep your images safe and backed up in addition to our system.

Finally, your original files are kept for one year to ensure that we are able to make any changes you may need.

[/et_pb_accordion_item][et_pb_accordion_item title=”DO YOU TRAVEL?”]

YES! We love to travel! All of our collections consider the entire state of California as “local.” We have photographed weddings in various parts of the United States as well as outside of the country. Third Element is road ready and experienced in providing top of the line professional photography services anywhere in the country or around the world.

Third Element has locations in San Francisco, Fresno and Visalia California and we travel free for weddings throughout the state. Additional travel fees may apply to any engagement photo shoots outside of this San Francisco, Fresno or Visalia, but travel within California is always included in our wedding collections!

[/et_pb_accordion_item][et_pb_accordion_item title=”DO YOU USE FLASH?”]

Third Element Photography & Cinema is fully equipped to handle any situation we may encounter on a wedding day. We have a full line of flashes and video lights for use on and off camera in addition to a full mobile studio when needed.

As a general rule we do not use flashes during wedding ceremonies in an effort to be respectful to this sacred and significant moment. However, when needed, we have the ability to handle any situation in the most unobtrusive way possible.

[/et_pb_accordion_item][et_pb_accordion_item title=”WHICH TEAM MEMBERS WILL BE AT MY WEDDING?”]

Third Element Photography & Cinema was born as the collaboration between Zach Niles and Forrest Cavale in 2006. We have grown a ton since 2006 and through several business models we have settled into a model that allows us to provide industry leading service, quality, and professionalism to all of our clients. We operate with two full-time employees on our wedding side and three full-time employees on the commercial side. Zach and Nettie Niles run the day to day operations of our wedding business and Forrest Cavale and his team are running the commercial business, 4Creeks Creative. This business structure allows us to run our business in the most efficient way possible which means that we are able to create an experience for you at a much lower price point than what it would take if we were to do things differently. Third Element Photography & Cinema has always been a network of full-time working photographers. We have an extensive network and team who makes up the work that you see within our portfolio.

We are always upfront with the availability of our various staff members when booking. Upon booking you will know exactly who your primary photographer or cinematographer will be and 99% of the time it will be Zach or Forrest. As your wedding gets closer we select the remainder of the team that is best for your wedding.

[/et_pb_accordion_item][et_pb_accordion_item title=”WHAT DOES FULL DAY COVERAGE MEAN?”]

Full day coverage means, we’ve got you covered. Plain and simple.

It means we are there to capture the tiny details of you getting ready, the quiet moments with your family and wedding party just before your ceremony, and the celebrations and dancing during your reception.

It means you don’t have to choose which part of your wedding to leave undocumented, or worry if you are running behind schedule.

It means we are on your team and are here to serve you.

Typical full-day coverage is from about 2 hours before you finish prep until the last major event of the evening is finished and we have a good variety of dancing photos.

[/et_pb_accordion_item][et_pb_accordion_item title=”DO I GET ALL MY IMAGES?”]

Yes and No. You receive all images that meet our quality guidelines.

When we process your images, we go through these steps:

• Backup: We make sure your images are safe.
• Delete pass: We remove all the images that are not up to our standards from your wedding catalog (they are not deleted, but are unlinked from the catalog and remain on our computer and in your backups).
• Teaser/Sneak Peek: Our favorites images are processed and posted online to give you a taste of what your entire set will look like.
• Standard Post Processing: The remaining images receive our standard post processing (color and exposure corrections).
• Proofing: Your entire wedding is uploaded to your online gallery.
• Image Delivery: Your jpeg images are delivered based on your image delivery selection.
• Selections: You choose your images that you would like in your final products and album. These images will be premium post processed before going to print and will also be included in your gallery. Please note: This does not include image modification (i.e. making you look “skinnier” etc.) However, we can give you a custom quote on this type photoshop work. Additional premium post processing is available for an additional fee.
• Finals: All final jpeg images are added to your online gallery.
• Album: If you decide to order an album (which we highly recommend you do. They are awesome, and the single best way to begin your family legacy for generations to come). You will then choose your favorite 40 images and we will design your album.

*Note, we only deliver images in Jpeg form. We do not release raw files as they are an unfinished product. If you would like additional processing on your images than is possible from jpeg files, just let us know and we can get you a custom quote for your specific request.

[/et_pb_accordion_item][et_pb_accordion_item title=”WHAT TYPE OF EQUIPMENT DO YOU USE?”]

Third Element Photography & Cinema uses a full line of professional cameras, lenses, speedlights, studio strobes, Mac’s, PC’s, and Adobe software. We believe in purchasing the highest quality tools, choosing the best tools for each situation, and always having multiple backups.

Here is a non-exhaustive list of some of the camera equipment we have been using lately:

Cameras:

Nikon D750, Nikon D800, Nikon D600, Canon 5D Mark iii, Canon C100 Mark ii, Fuji xt-1, Fuji x100t, Panasonic GH3, Panasonic GH4, Pentax 645 medium format film, Nikon F5 35mm film, Canon EOS-1 v 35mm film

Lenses:

Nikon 14-24 2.8, Nikon 24-70 2.8, Nikon 35 1.4, Sigma 35 Art, Nikon 58 1.4, Nikon 85 1.4, Nikon 85 tilt-shift, Nikon 105 macro, Nikon 70-200 2.8 VR, Nikon 300 f/4 VR, Canon 16-35, Canon 24-70 2.8, Canon 35 1.4 L, Canon 50 1.2 L, Canon 85 L, Canon 100 macro, Canon 70-200 2.8 is, Pentax 67 105 f/2.4, Fuji XF 23 1.4

[/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IF MY WEDDING IS REALLY SMALL AND SHORT?”]

We love elopements and small private weddings! We understand that not everyone has a wedding that requires all of our services and that sometimes what you need is less than what we have in our standard collections. Contact us and let’s chat about your amazing wedding plans and how we can best serve you!

*Small wedding services are not available on Saturdays during peak wedding season.

[/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IF MY WEDDING IS LARGE AND MULTI-DAY?”]

We love multi-day weddings! It is a unique and awesome experience to be able to share multiple days with your closest friends and family. We have a lot of experience with mutli-day weddings, especially Indian and South Asian weddings. We love seeing our couples come together to honor the culture and traditions of both of their families and integrate modern American traditions as well! Multi-day weddings are most often done by custom quote, and are based off of our standard collection plus additional days (either partial or full). Contact Us and let’s chat about your amazing wedding plans and how we can best serve you!

[/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IF MY WEDDING IS OUTSIDE CALIFORNIA?”]

No problem! We have extensive experience traveling for weddings and are prepared to provide you with the highest quality experience both nationally and internationally. Weddings outside California are considered destination weddings and include some special extras that our local weddings don’t. Check out more information on our pricing page and contact us so we can hear about your amazing wedding plans!

[/et_pb_accordion_item][et_pb_accordion_item title=”DO YOU PHOTOGRAPH SENIORS AND FAMILIES?”]

We offer limited spots for senior, maternity, and family sessions based on our wedding load in that particular season of the year. Third Element Photography & Cinema specializes in weddings and couples. This is where we shine. We love investing in relationships and creating moments for our couples to connect with each other. We love capturing love, connection, and romance. BUT there is also something incredibly special about seeing the love of our couples grow to include a family. We enjoy catching up with our Third Element couples a few years after their wedding when we get to capture their growing family while they prepare for the birth of their first child! We also have a special place in our hearts (and creative brains) for seniors – Zach has been a high school teacher, Young Life leader, and Coach and loves working with high school students. He loves to get inside Senior’s brains and create a unique photo experience that captures the personality and essence of what life is for each senior. Contact us if you would like to see about booking a portrait session!

*In order to serve our clients best we limit our portrait sessions to weeks when we do not have weddings. Portrait sessions are usually weekdays in the Fresno/Visalia area. We generally do not have availability for portrait sessions on the weekends, especially in the spring and fall due to our extensive wedding schedule.

[/et_pb_accordion_item] [/et_pb_accordion][/et_pb_column][/et_pb_row][/et_pb_section]